Shipping Rates + Policies

Shipping Rates + Policies

Online Orders of Christmas Hampers

From October 2024, our Christmas Hampers will be offered online each season. We are pleased to offer online shopping and delivery, or Click + Collect, for selected premium gift boxes and baskets. 

For fresh hampers, special sets, cakes, and other gourmet finds from our Deli, Butcher, Baker, Barista, Juicer, or Fishmonger, please visit our stores.

When we begin to offer more online options for you, the following guidelines and rates apply. 

Processing Time

We aim to process and dispatch your order within 24 hours of receiving your order. On public holidays, your order will be processed on the next business day (Monday to Friday).

The daily cut-off time for orders to dispatch the next day, is 12 noon (Monday to Friday). Weekend orders are processed for dispatch on Mondays.

We appreciate your patience during the busy season as processing may require more time depending on order size and order type.

Ordering Gifts for Direct Delivery to Recipients

When entering your address, be sure to enter your postcode correctly. We ship directly to you, or to a recipient of your choice.

If you'd like to order and ship directly to multiple recipients, simply create a separate order for each gift recipient and enter their address in the shipping address section. 

We are unable to split-ship to different recipients as each delivery requires its own airway bill, address label, and tracking record to ensure safe delivery.

Shipping Address and Zip Code

If you cannot see a Delivery or Click + Collect service on the Check Out page, choose "Change my Address" and enter an area to search. If you do not know your postcode or zip code, check the guide here.

If you have any problems, contact us and if possible, send a screenshot to assist with a speedy resolution.  

Shipping Rates and Transit Guidelines

Destination Zone & Weight	Rate	Estimated Transit Time
NCR Small 0 - 3kg (inc. Metro Manila)	₱ 99	1-3 days
NCR Medium 3.1kg – 6kg	₱ 189	1-3 days
NCR Large 6.1 - 9kg	₱ 289	1-3 days
NCR XLarge 9.1kg – 12kg	₱ 309	1-3 days
Greater Manila Area Small 0 - 3kg	₱ 149	3-5 days
Greater Manila Area  Medium 3.1kg – 6kg	₱ 299	3-5 days
Greater Manila Area Large 6.1 - 9kg	₱ 449	3-5 days
Greater Manila Area  XLarge 9.1kg – 12kg	₱ 499	3-5 days
Rest of Luzon Small 0 - 3kg	₱ 189	4-7 days
Rest of Luzon  Medium 3.1kg – 6kg	₱ 359	4-7 days
Rest of Luzon Large 6.1 - 9kg	₱ 549	4-7 days
Rest of Luzon  XLarge 9.1kg – 12kg	₱ 599	4-7 days
Visayas / Mindanao Small 0 - 3kg	₱ 199	7-10 days
Visayas / Mindanao  Medium 3.1kg – 6kg	₱ 379	7-10 days
Visayas / Mindanao  Large 6.1 - 9kg	₱ 559	7-10 days
Visayas / Mindanao  XLarge 9.1kg – 12kg	₱ 619	7-10 days

 

Delivery of Fresh or Frozen Produce

We currently do not offer delivery of fresh or frozen products due to risk of spoilage in extreme weather conditions. Please visit one of our stores or call and arrange a special order for pick up.

Ordering In Store and Requesting Delivery

If you are shopping in store, you may be able to request delivery from the store Guest Services staff. The staff will confirm if the items you have chosen are eligible for delivery, and will provide a quotation for transport.