Welcome to Joel's Place Frequently Asked Questions (FAQs). In this section, we hope to provide you with extensive answers to the most often asked questions about our products and services.

We currently have two stores:

Joel’s Place Rockwell

Ground Floor, The Proscenium
Retail Row at The Proscenium Residences on Estrella Street, Rockwell Center,
Makati City

+632 8899 7034

Open Monday-Thursday 9 a.m. to 9 p.m.

Open Friday- Sunday 9 a.m. to 10 p.m.

Joel’s Place Makati

Ground Floor, Glorietta 4,
Rustan’s Expansion, Ayala Center, Courtyard Drive, Makati City

+632 8567 1150

Open Monday-Thursday 9 a.m. to 9 p.m.

Open Friday- Sunday 9 a.m. to 10 p.m.

Find directions and store hours at the Store Locator page. You can also connect with us on Facebook or Instagram to keep an eye out for more store openings and the latest events.

We accept Visa, Mastercard, American Express, GCash, Maya, and cash.

Yes, you may reserve a table at Joel’s Place Rockwell by calling our customer service team at +63288997034. We will hold your reservation for up to 15 minutes, after which your reservation will be cancelled. Our tables can be occupied for up to a maximum of 2.5 hours. A corkage fee will be charged for bringing in outside food and beverage.

We love pets but unfortunately, pets must remain outside Joel's Place. You may make use of our outdoor tables if available.

Visit our Menus page for seasonal updates for what's on offer. Or check out our department pages under the Shop and Eat sections!

Currently, delivery services are not available. However, we do offer Special Orders at Joel’s Place Rockwell—click here to
find out more.

Yes, you can purchase physical Gift Cards right here online.

Yes, we offer gift boxing in-store. Approach any of our staff at the Gift Bar to see the sizing options of Joel's Place gift boxes. To reduce waste, we do not offer paper gift wrapping.

For grocery items: please contact our store in person or by phone as soon as the item is received and you notice a problem, or up to 2 days after your purchase. Our team will be happy to assist you with an exchange or replacement if required. If an item is not available for replacement, a store credit or refund may be offered.

Joel’s Place Rockwell +632 8899 7034

Joel’s Place Makati +632 8567 1150

 For food service items: if you detect a problem with your meal, please let our staff know and they'll be happy to address your needs in the store. Unfortunately, we are unable to offer refunds on food service items including ready-to-go meals and takeaway.

Not yet, but stay tuned!

Subscribe to our newsletter, The List, and follow us on Facebook and Instagram to be the first to know about new developments, events, VIP offers and more.

For any concerns, you may send a message to our customer service support through the chat box at the bottom right of the screen or send us an email at hello(at)joelsplace.com. We'll get back to you as soon as we can. 

You may also call our stores by phone.

Joel’s Place Rockwell +632 8899 7034

Joel’s Place Makati +632 8567 1150