Your Privacy

Joel's Place takes pride in protecting your personal information in compliance with the Philippine Data Privacy Act of 2012 or Republic Act No. 10173.

This Privacy Policy (“Policy”), together with our Terms of Use, sets out how Joel's Place will use any personal information that you provide to us, or Joel's Place collects from you, when you purchase or avail of Joel's Place products or services, communicate to us through social media accounts, and visit our websites. 

We are committed to manage, protect, and process your personal information in accordance with this Policy.


Our Privacy Policy

Joel’s Place respects your concerns about privacy. This Privacy Policy applies to the personal information we collect on this website and in our stores. This Privacy Policy sets out how we may collect, use, and disclose your personal information. 


When We Collect Personal Information 

We collect personal information from you upon inquiry through this website when you avail of our services. Personal information may include your name, gender, birthday, citizenship, personal status, phone number, email address, home address, and possibly other contact information.   

We may also collect video footage on our properties to protect the rights, property, and safety of Joel’s Place, its customers, employees, or the public.  


How We Use Personal Information 

By providing us with your personal information, you are consenting to the collection, use, and disclosure of your personal information for the following purposes:   

  • To fulfill your requests for products and services and communicate with you about those requests;   
  • To administer promotions and surveys;   
  • To help us personalize our service offerings, website services, and advertising;   
  • To help us improve your experience in our stores and through our website;   
  • To send you information about our products, services, and promotions;   
  • To conduct research and analysis to improve our products and services and for marketing and promotional activities;   
  • To respond to reviews, comments, feedback, or claims you provide to us;   
  • To make such disclosures as may be required for any of the above purposes or as required by law.   


How We Protect Your Personal Information 

All reasonable efforts are made to ensure any personal information held by us is stored in a secure and safe place and accessed by our authorized employees or authorized Third Parties. It should be noted that no system is impenetrable, and no information provided over the internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the internet.  

How we use Site Cookies

When you visit our website, we may collect information about you by using tracking technology, including internet protocol address, browser type referring website address, content and pages you access on our website, and date, time and location when actions take place.

 This information is collected to help you with a better, faster, safer, and personalized experience when using our website.  This information is also used for analysis and evaluation to help us improve our website and the services and products we offer.

Contact Us 

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, please send your request in writing to the following address:  

Attn: Joel’s Place Privacy Officer
c/o Royal Wiseborn Retailers Inc. 
Level 2, 349 Sen Gil Puyat Ave, Makati 1200 Metro Manila, Philippines 
Email the DPO officer at:

Contact number: +632 8890 5333 

We reserve the right to charge you a reasonable fee for the processing of any data access request in accordance with the Data Privacy Act of 2012. 



We may amend or update this Privacy Policy from time to time, and all information will be governed by our most recent Privacy Policy, available on our website. (the “Site”), is part of Royal Wiseborn Retailers Inc. (also referred to as “Royal”, “We”). These Terms of Use shall govern your access and use of this Site, including the mobile versions or mobile applications made available. By accessing the Site and/or using the services, you confirm that you have read, understood, and accepted these Terms of Use and agree to be bound by them. 

We may, at our sole discretion, update or modify these Terms of Use from time to time without prior notice. Any modifications to these Terms of Use will become effective when published on the Site.  Your continued use of the Site after the changes constitutes your agreement to be bound by the most recent amended version of these Terms of Use. 

These Terms of Use also apply to all orders placed using other media, website, and email.