Returns + Exchanges

Food Safety

At Joel's Place, we prioritize your health and welbeing. Our food is prepared with the highest standards of quality and safety. For your dietary needs, please inform us of any allergies, dietary restrictions, or specific food preferences when ordering. We will do our best to accommodate your requests.

For optimal quality and safety, we recommend consuming take-out food promptly. If food will not be consumed soon, please refrigerate immediately.

We encourage you to enjoy Joel’s Place food on the premises, but if you choose to take our meals or products home, please be aware we cannot be responsible for issues that may arise from improper handling or storage after food leaves our establishment. We recommend consuming your food within these suggested guidelines for the best experience.

Food Service

For food service items, if you detect a problem with your meal, please let our staff know right away and they'll be happy to address your needs in the store. Unfortunately, we are unable to offer refunds on food service items including ready-to-go meals and takeaway.

Joel’s Place Rockwell +632 8899 7034

Joel’s Place Makati +632 8567 1150

For Takeout food, if you experience an item missing or other problem with your food, please contact our store within 30 minutes of receiving takeout food.

Grocery 

For grocery items, please contact our store in person or by phone as soon as the item is received and you notice a problem, or up to 2 days after your purchase.

Our team will be happy to assist you with an exchange or replacement if required. If an item is not available for replacement, a store credit or refund may be offered.

Online Orders

Seasonal products such as Christmas hampers and gifts cannot be returned.

You may exchange gifts and packaged grocery items in store within 7 days of receiving the order provided it is un-opened, un-used, un-consumed and in original packaging. Please present your online order confirmation as proof of purchase and our staff will assist you with an alternative product.

For takeout food items ordered online, please follow the directions stated above.