Click and Collect
Click and Collect Service
Save time and enjoy a hassle-free experience when you order online from Joel's Place. We offer a wide selection of ready-to-eat meals perfect for lunch, snacks, or dinner. Click and Collect is exclusively available at our Glorietta 4, Makati store.
Frequently Asked Questions
Is Click and Collect a free service?
Yes! Our Click and Collect service is free for all orders with no minimum purchase required.
Are all items in the store available for Click and Collect?
Only select items are available for Click and Collect at the moment. We’ll be expanding the selection soon to include more grocery and gourmet items—stay tuned!
How long does it take to prepare my order?
To ensure your meals are freshly prepared, please allow for 30 to 45 minutes preparation time after an order is placed.
How will I know when my order is ready for pick up?
You'll receive a notification via email once your order is ready. Please wait for the email notification before heading to the store.
Where do I pick up my order?
For In-store pick up, head to the Click and Collect counter inside our Glorietta 4 store. Show your confirmation email with the order number and our friendly staff will be happy to assist you.
For Curbside pick up, call the store at +63968 852 8766 to let us know you've arrived at the pick up location; one of our team members will bring your order directly to your car.
Where is the Curbside pick up location?
Our designated Curbside pick up area is located at Joel's Place Glorietta 4 North Street, directly in front of Rustan's Makati. For exact directions, please refer to the map provided on our checkout page.
Can I cancel or change my order?
Orders cannot be changed or canceled once placed, except for out of stock items.
Can someone else collect my order?
Yes. If someone else is picking up your order on your behalf, they'll simply need to present the order confirmation, order number, and the name under which the order was placed.
What are the ordering and pick up hours for Click and Collect?
You can place your Click and Collect orders between 9:00 a.m. and 7:30 p.m. The daily order cut-off is 7:30 p.m. for same day pick up by 8:00 p.m.
Can I place an order over the phone and pick up in-store?
Yes! You can also place an order via phone for in-store pick up. Simply call our Glorietta 4, Makati store at +63968 852 8766 to place your order.
